When you contact us for an estimate we will provide you with a price list that outlines the options for everything you may require for your event stationery. Don’t forget to read over the range of options that you may wish to include. All of our estimates are individually itemised, making it easy to stay within your budget. We also include a flat printing option for items that cannot be letterpress printed like personalised belly bands etc, or as an alternative printing method to help stay within your budget while maintaining creative continuity with your chosen design. Should you have any questions after receiving your pricing chart, we can arrange a phone consultation at a convenient time to help you. If you are looking for something unique and outside the box please feel free to discuss your ideas with us so we can create a comprehensive estimate.
The creative brief
If you are choosing either a design from our gallery or a complete custom suite, once you have decided on your stationery package we send you an invoice for the deposit (40% of the estimate total), and a link to our client brief form. Here is where we get to know you, as the more we get to know you, the more we feel we are working with old friends and designing your stationery becomes a very personal process. You can include any inspirations you may want us to consider in the customisation of your chosen design. If required we will also send you some suggest guidelines for wording.
We send all invoices via email. These include details for direct debit payment, however if you wish to pay via credit card we can arrange this. Please review your invoice carefully to ensure all of the details of your order are correct. Any options or items not included in the invoice will not be included with your order. But if alterations need to be made, this must be done prior to printing your order.
For all gallery and custom printing orders we supply the invoice in a minimum of two parts, a 40% design deposit and the remaining balance prior to commencement of printing. Exceptions to this payment plan may occur if you have a extensive additional pieces that are not required until the day of your event, eg. menus and place cards etc.
For all supplied design printing we require 100% payment prior to printing.
Concept and design
When we have your brief and your initial deposit we require up to 1-2 weeks for the first digital proof depending on your design and the variations required for your design. Initially we work on the invitation only, as the star of the entire suite it’s important to get it just right. Once we have the invitation perfected we move onto the design of any remaining pieces by applying the approved design elements. If choosing a gallery design about 2-3 weeks is usually required for the entire process (up to 5-6 weeks for complete custom designs) to be sure you aren’t rushed with your decisions.
For custom and gallery designs, we do not put a limit on the number of proofs required. We send digital PDF proofs of your invitation suite by email for your approval. For a smooth and simple process it is preferable to receive all of your edits in a single email per proof. Please note that each computer screen or printer cannot give a 100% accurate representations of Pantone colours or our selection of colours compared to the final colour when letterpress printed.
Proofs are extremely important as the final approved proof is used to generate your plates, these cannot be altered once they have been cast.
By approving this final proof you agree that all text and design are correct exactly as shown with no further changes necessary. Please proofread slowly and very carefully. Once you approve your proofs, there can be no additional edits for spelling, punctuation or content without incurring additional costs for new plates, or if necessary, reprinting.
Printing and delivery
The printing process generally takes 4-5 weeks. All packages will be sent by an agreed delivery date. Delivery timeframes for international orders may vary, please enquire about an estimated delivery timeframe. If required, rush orders may be available depending on our studio schedule – please contact us for details, availability and additional fees. All custom printed stationery orders will have a tracking number and require a signature on delivery. Please be sure you supply us with a delivery address where someone will be available to sign for it, should nobody be available the order will need to be picked up from your nearest Post Office using the notification they will leave for you. You follow the progress of your delivery via the tracking number provided to you once your order has shipped.